Returns & Exchanges

At The Real Wool Shop, we want you to be completely satisfied with your purchase. If you are not happy with your items, you may return them within 30 days of receipt for a refund or exchange, provided they are in original, unused condition.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or phone to request a Return Authorization number and confirm your eligibility for a return or exchange.

• 2.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all tags are attached and the receipt or proof of purchase is included inside the parcel.

• 3.
  Ship the Parcel

  Affix the provided return label or address the package to our retail location, then drop it off at your nearest authorized postal service provider.

• 4.
  Quality Inspection and Refund

  Once we receive and inspect your returned wool products, we will process your refund to the original payment method or ship out your requested exchange items.