Frequently Asked Questions
Everything you need to know about our premium wool products and services.
What types of wool do you carry?
We specialize in a wide variety of high-quality fibers including Merino, Alpaca, Cashmere, and local Canadian sheep's wool, available in various weights from lace to super-bulky.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within North America usually takes 5-7 business days, while international shipping varies by destination.
What is your return policy?
We accept returns on unused, unopened yarn skeins and unworn clothing within 30 days of purchase. Please note that patterns and sale items are final sale.
Are your products ethically sourced?
Yes, we prioritize working with farms and manufacturers that follow mulesing-free practices and sustainable farming methods to ensure the welfare of the animals.
How should I care for my wool garments?
We recommend hand washing in cool water with a specialized wool wash and laying flat to dry. Always check the specific care label on your yarn or garment for best results.
Do you offer international shipping?
Yes, we ship our wool products worldwide. Shipping costs and delivery times are calculated at checkout based on your location and package weight.